FAQ's
We have tried to include the most common queries that we get for your convenience. If you can't find the answer the question that you have please feel free to get in touch!
WHAT AREA'S DO YOU COVER
We are based in Sheffield, South Yorkshire and cover all of South Yorkshire. We do travel further for additional costs. Travel fees can be found on our booking form at the bottom or contact one of our team for a quote
INSURANCE / PAT TESTING
We have pubic liability insurance to the value of £10 million. All equipment is PAT Tested. Safety is of our primary concern – if your venue needs to see certificates we can forward them to you or the venue directly – the documents can also be downloaded from our booking system
HOW LONG DOES IT TAKE TO SETUP
We arrive at least an hour before each booking to set up & test. We always travel with plenty of extra time.
IDLE TIME
Sometimes you might want us to set up before your guests arrive or before dinner. If this is the case we will try our best to accommodate what you need. This might be subject to an idle charge. Feel free to contact us if you unsure on if you will need this or not & we will do our best to advise you.
CAN WE WORK OUTDOORS?
All of our equipment requires electricity & a covered location.
As long as we have access to a normal 13 amp socket, a marquee is absolutely fine provided the floor is relatively solid & flat. We can provide a gazebo if required at additional cost.
DO YOU PROVIDE STAFF TO MAN THE BOOTHS?
Yes, there will always be a fully trained, uniformed and friendly member of staff throughout the booking. They will take care of everything by showing you and your guests how to use the booth / magic mirror
HOW LONG IS OUR HIRE?
Our standard hire times start at 2 hours. We also have a 3 and 4 hour package as well. Majority of hires last 3 hours. If you need the booth for longer then additional hours can be added at £50 per hour.
DO YOU SUPPLY PROPS?
We bring along a range of brilliant props to all our bookings. We have a fantastic range of quality props from hats, glasses, quirky signs & loads more!
CAN WE PERSONALISE OUR PRINTS?
Absolutely! We will happily customise your chosen photo with a message / names / dates for free! We will also work within your colour scheme too! We have a huge selection of amazing customisable photo print templates to choose from
WHAT SIZE ARE THE PRINTS
The standard prints are 6×4". We have many layouts which can be chosen when you pick your print template
HOW MANY PRINTS DO I GET
Guests have unlimited sessions in our booths. Each session your guests receive 2 prints. If they wish to have more your guests are more than welcome to come back or pay extra for additional prints at £1.00 each. Alternatively for £50.00 per event you can go unlimited and every guest will receive a print.
DO WE GET EXTRA PRINTS WITH THE GUESTBOOK
When you purchase a guestbook with your booth package you will receive an additional print each visit to go in the book, therefore giving 2 for your guests for that visit and 1 to go into your guestbook.
You are able to bring your own guest book however we would charge the £50.00 unlimited print fee and you will get a print for each guest and your book. This upgrades your package to unlimited prints.
DO WE & OUR GUESTS GET DIGITAL COPIES OF THE PICTURES?
You will get a digital copy of all the photographs taken at your event that you can download & keep forever. You will receive a link after your event that you can share with your guests too. Galleries are password protected and the password will be on your print. If no password is on the print then the gallery will be unlocked with no password.
SOUNDS GREAT! HOW DO WE BOOK?
Firstly, you'll need to check our availability. If the date is available you are able to book.
A deposit of 25% will need to be made upon booking through the system with the remainder 4 weeks before your event, if your event is less than 4 weeks away you will need to pay the full balance upon booking.
This is paid through the booking system which uses Stripe. A secure payment system. Once payment has been made you will receive a confirmation email and your booking will be active.
The system will show the date as available until the deposit is paid meaning other customers can book up to you paying the deposit.